Friday, 13 July 2012

What I spent too much money on today!

L-R : Soap and Glory Greatest Scrub of All, Soap and Glory Night Cream, Soap and Glory Make Yourself Youthful Eye Cream, Yves Saint Laurent Le Teint Touche Eclat Foundation in BR 20 and Estee Lauder Double Wear Foundation in Ecru

Reviews on all of that to come!

A little word on service. Went to YSL first to get a sample, and the assistant could not have been nicer, she was so so busy, but apologised profusely for keeping us waiting. I told her that I preferred a paler foundation as most that match my skin tone tend to turn yellowy after a while, she took this on board and colour matched me for the shade for my skin and also the shade paler to let me choose which I preferred. Amazing service if you ask me.

Went to Estee Lauder in Boots and the woman was just rude. Offered me a colour match but said she didn't have any bottles for samples. Basically wasn't interested when she knew I wasn't buying, so went to another Estee Lauder elsewhere. The woman who served me was polite enough, but was SO condescending. I know I don't look like I have money, but I am planning on buying a higher end foundation and will have enough for one and she just generally made the whole thing quite uncomfortable. Oh and she also didn't even ask me what I thought, so now I have a sample that's a shade too dark. I'll try and lighten it with powder and see what happens. I really like it but the bad experience has just totally put me off. Have you ever been put off a brand by bad service?


  1. I've had quite a few bad experiences at make up counters. The worst ever was at Dior, the girl basically just blanked my mum and I, and acted like she couldnt hear us when we asked her something. In the end we just walked off.
    I've only been to 3 different Estee Lauder counters but each time the girls have been really friendly even though one didnt seem to know much and matched me to the completely wrong foundation shade.

    I used to be really intimidated by the girls because most are just so rude but now I dont let them off with anything.

  2. Lovely post... Love to hear about other opinions on service, makes me feel human after all since I also had the same bad experiences which pissed me off so bad most of the time :s Very interesting point of view and post ! Following you via GFC... Always a pleasure discovering new faces and counting a scottish girl as my follower :) xx